The SnapMag™ uses a strong magnetic system to securely hold your phone in place. Simply attach the magnetic pad to the back of your phone or phone case, and the holder’s magnetic base will keep your phone firmly in position. The holder allows easy one-handed mounting and adjustment, ensuring your phone stays secure and accessible.

Yes, the SnapMag™ is designed to accommodate a wide range of phone sizes and cases. The magnetic pad is thin and flexible, allowing it to work with most phone cases without adding bulk. However, for the best magnetic connection, it is recommended to use a case with minimal interference.

No, the SnapMag™ magnetic pad and holder are designed to be safe for both your phone and car. The magnetic pad is non-intrusive and will not damage your phone or leave any residue. The holder's sleek design ensures it does not scratch or damage your car’s interior, keeping your vehicle looking pristine.

Adjusting the viewing angle is simple with SnapMag™. Once your phone is mounted, you can easily rotate it to your desired angle. The holder’s flexible design allows you to position your phone for optimal viewing of navigation, calls, or videos, ensuring maximum comfort and convenience.

Yes! We ship worldwide and shipping is always FREE! Non-US customers are responsible for customs clearing/duties, and local taxation. International shipments may be subject to customs processing and additional charges, customs policies vary from country to country, therefore you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays in arrival. If you can normally order product from the U.S or China and have it shipped to you, then you can order in the same manner without any problems!

Every order comes with a tracking number and can be easily tracked straight from our website That way you can always know your package is safe and on its way to your doorstep. We also offer package insurance for a low cost of $4.99!

We apologize for the delay. You can however track your order and see where it is at any time. If you feel that you need help tracking your package or want to inquire more about it, please send us an email and a customer support representative will be more than happy to help you out.

We always put our customers first and do our best to resolve any issues that our customers may experience with their online orders. Any product you return must be in the same condition you received it, in the original packaging, and must be within 30 calendar days of the delivery date. Please keep the email receipt. For more assistance, please send us an email and a customer support representative will be more than happy to help you out.

If you have any questions that are not on this FAQ page, please email us at care@akoyahome.com and a customer support representative will be more than happy to help you out.